19 May 2008

About Multiassistance

James Grant - ex MD, Multiassistance Ltd
At Multiassistance we see it as our responsibility to ensure that we have the processes and people in place to ensure that everyone in the loop gets the care they require - leaving the insurer to get on with authorising and settling the claim, the broker to look after the customers, and the contractor to get the job done to a high quality. learn more
You must be joking Why the rant?

13 March 2008

The Power is the Story - Better by Design

“We are in the twilight of a society based on data. As information and intelligence become the domain of computers, society will place more value on the one human ability that cannot be automated: emotion. Imagination, myth, ritual - the language of emotion - will affect everything from our purchasing decisions to how we work with others. Companies will thrive on the basis of their stories and myths. Companies will need to understand that their products are less important than their stories.” Rolf Jensen, Copenhagen Institute for Future Studies